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(I'm reposting my question from Physics SE where it got closed for being off-topic, but chat tells me that it might be on topic here.)

In the office I'm working in, there's an electric kettle for boiling tea water. Every day, I boil water in it.

At one point, my boss asked me to empty the kettle after making the tea, that is, pour the unused water remaining in the kettle into the sink so that the kettle is as dry as I can easily get it. His rationale was that this will stop the kettle from getting chalk residue from the hard water.

I obey my boss, both because he owns the office and so the kettle is his, and because he's an engineer. But privately, I have doubts about this request.

I know from practice at home that it is very easy to clean chalk residue from an electric kettle: you just boil water with citric acid in it, then rinse the kettle properly, and this removes all the residue. (Vinegar also works instead of citric acid, I prefer citric acid because it doesn't have the smell and is also cheap.)

On the other hand, I'm worried that if I don't leave any water in the kettle after boiling water for tea, the heating element may still be hot and its surface could become oxidized. If that happens, that's much more diffictult to fix than the chalk. Because of this, at my home, I always make sure that there is water in the kettle after boiling, including adding cold water from the tap if I used up all the hot water. I have very hard water at my home, which causes a lot of difficulties cleaning the bathroom tiles. (I do not know how hard the water is at the office.)

So what's the best practice at home? Should I leave the kettle dry or wet after boiling water?

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    $\begingroup$ Chalk residue forms before and during boiling, rather than after it. $\endgroup$ – Ivan Neretin Jul 13 '18 at 13:27
  • $\begingroup$ Rinse it out with cold water. Where I live, the issue isn't carbonates but silicates in the water - those don't clean up easily with mild acids, and HF isn't something to play with at home... $\endgroup$ – Jon Custer Jul 13 '18 at 14:11
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    $\begingroup$ Simple matter of applying the Golden Rule - Him with the gold makes the rules. $\endgroup$ – MaxW Jul 13 '18 at 14:15
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Your boss is somewhat right. Probably not wrong enough to argue with him.

There are several types of scaling that can be caused by mineral content in a water supply. One of the most common is called "temporary hardness" or "carbonate hardness." At high or neutral pH, calcium and magnesium carbonates have quite low solubility in water: 139 ppm for magnesium carbonate, and a mere 6.7 ppm for calcium carbonate, both at 25°C. (NOTE: Until starting this reply, I hadn't realised how little agreement there is on the solubility of calcium carbonate. Every source that I checked agrees that it is quite low; but no two sources agreed to even one sig. fig.!)

However ordinary, clean rain water often has a pH as low as 5.6, through absorption of atmospheric carbon dioxide. (Actual acid rain is even lower!) When such water runs through deposits of these very common minerals, some of them dissolve through the reaction:

$\ce{CaCO_3 + H_2O +CO_2 <-> Ca^{2+} + 2HCO_3^{-} }$

and the similar one for magnesium. Calcium bicarbonate has an aqueous solubility of 166 g/L at 20°C -- some 13,000 times more soluble than the carbonate. Of course, the dissolution process from hard rock is slow, and most runoff will not actually be saturated.

The problem is that our reaction, above, is an equilibrium; anything which tends to drive it back to the left will cause precipitation of the insoluble carbonate. One of those things is just atmospheric outgassing; this is how stalactites and stalagmites form. But a much faster method is boiling the water. That decomposes the bicarbonate ion, and rapidly drives off the freed carbon dioxide gas. The resulting precipitate of calcium carbonate is called "temporary hardness" because, as you have observed, it is easy to remove with any mild acid. Some other forms of scaling are much less forgiving.

Now, if your water hardness problem is severe, a lot of carbonate will start to precipitate as soon as the kettle is heating up. This is why another commentator suggested that it is too late to do anything after the kettle has boiled: that the scale deposits have already grown. However, there are two complications. Firstly, the supersaturated calcium carbonate solution doesn't necessarily all precipitate at once; the scale crystals may continue to grow for some time. I can't say just how long, but a process whereby large, hard crystals tend to cannibalise small, soft ones can continue for weeks.

Secondly, you will not see hardness that bad from mnay common water sources. Well water, maybe, but most municipal supplies will already be softened to the greatest degree that it is economical. If the water hardness problem is mild, some of the calcium carbonate will precipitate immediately, but some (more than 6.7 ppm!) will stay dissolved in the very hot water, until the solubility falls with falling temperature and more of it precipitates.

Long story short, your boss's concerns are not unreasonable. On the other hand, as you note, temporary hardness is easily cleaned off, and only temporary hardness is related to boiling. On the third hand, it's his kettle and he's the boss, so do as you're told!

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