Trans alkenes have a $C_\mathrm{2h} $ symmetry, identified as such because it has a $C_2$ rotational axis (you need to rotate 180° to have an identical molecule) and a mirror plane perpendicular to that axis $\sigma_\mathrm h$. You need to follow the symmetry flowchart to assign symmetry groups.
A $C_\mathrm{2h}$ group is characterised by having:
- $E$: the identity operation
- $C_2$: a twofold rotational symmetry axis
- $i$: a center of inversion
- $σ_\mathrm h$: a horizontal mirror plane

Cis alkanes have a $C_\mathrm{2v}$ symmetry; therefore they have:
- $E$: the identity operation
- $C_2$ : a twofold rotational symmetry axis
- $2σ_\mathrm v$: two mirror planes that include the rotation axis

As you see a $C_\mathrm{2h}$ group has more symmetry elements and therefore sometimes people say "more symmetry" but this is not a technical way of describing it. To say which is more symmetric you need to consider the possible symmetry operations you can do.
Easier answer:
A symmetric object is an object that looks the same if you rotate, reflect etc. The more operations you can do keeping the object identical, the higher the degree of symmetry. For example a sphere is "more symmetric" than a cube because you have much more symmetry operations you can do (you can have infinite rotation axis and infinite mirror planes etc.). In the case of alkenes the main difference between the trans and cis ones is the so-called inversion point (blue drawing in first figure) that only the trans alkene has and therefore is "more symmetric".